World Wide Technology (WWT) and Accedian partnership unlock new revenue for service providers and organizations with CX ensuring the world’s most advanced services and applications that leverage AI and machine learning
MontrealAnd the June 13, 2022 /PRNewswire/ — Accedian, a leader in performance analytics and customer experience solutions, today announced its collaboration with World Wide Technology (WWT) to provide customer-focused assurance of network and application performance.
A 2021 IDG study indicated that 81% of CIOs said they were “buried due to the functional aspects of their jobs”. CIOs are in agreement between managing security (44%) and improving the performance of IT processes/systems (41%). To satisfy impatient and hyper-connected customers, optimizing network performance remains a must for CIOs. WWT, the leading technology solutions provider, will offer Accedian Skylight for real-time network performance monitoring, analysis, and assurance to address high customer experience (CX) use cases.
Accedian’s Skylight performance analytics gives CIOs the ability to organize and measure customer experience (CX) across cloud, communications, and hybrid platforms. 5G technology offers new capabilities, but it also introduces complexity. Service providers and businesses will need to help migrate or integrate with existing networks. This requires scientifically accurate, standardized, and consistent measurements of real-time performance across multigenerational component networks. For modern 5G-enabled services like augmented reality (AR) to deliver on their promise, proactive network automation is needed to support a seamless user experience.
“Digital first is digital now. In order to scale real-time customer experiences, innovative CIOs need tools that provide instant insights into customer interactions,” Richard Biacentine, CEO of Strategy and Director of Marketing, Accedian. “CIOs are frustrated with fragmented views of performance negatively impacting customer satisfaction. The WWT ATC platform and partner ecosystem were perfect for Accedian to engage with CIOs driving digital transformation. Skylight’s ability to simplify performance metrics across applications and network components provides a unique view of service providers and their business clients to proactively and positively impact customer experience. Our customers now rely on an unprecedented level of precision, accuracy, reach and scope for our application performance systems. Together, WWT and Accedian will help leading companies achieve the highest quality of service resulting in exceptional employee and customer experiences.”
CIOs need to see network performance service level agreements (SLAs) across multiple layers of their complex networks, whether multi-cloud, multi-carrier, or multi-domain. CIOs looking to adopt cloud-based communication and collaboration platforms, or 5G-powered AI and virtual reality applications, need end-to-end visibility in order to quickly troubleshoot customer issues. The complexity of 5G requires services and suppliers that can measure high-speed performance uniformly and consistently across multiple elements.
Customer and employee experience critically depends on the performance and availability of the data and platforms that support business workflow. The brands of the world’s largest companies and service providers will deteriorate without a tool that delivers business intelligence, monitoring, and assurance to the smallest detail and at scale.” Marlan K. Hardel, chief digital officer, WWT global service provider. “World Wide Technology is happy to partner with Accedian to deliver secure insights to business and technology teams as an accelerator for experience-driven transformation.”
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Shannon Van AveryForce4 Communication Technology
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