In Brest, PHI unions condemn the increase in attacks

In Brest, PHI unions condemn the increase in attacks



“The CPAM Reception in Brest Bellevue will be closed through Thursday 28 and Friday 29 July. Policyholders can go to the CPAM site in Square Marc-Sangnier, which is open from 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m. The press release the Finistere Primary Health Insurance Fund sent to the press on Thursday morning, July 28, did not specify the reason for this shutdown, for four days, from July 26 to 29.

In Bellevue, in Brest, the public is invited to go to the center of Marc Sangnaire Square, in the center of the city. (Telegram/David Cormier)

Attacks and sedition on the rise

According to the FO and CFDT unions, in addition to summer vacation, sick leave contributes to reducing the workforce. It is linked to the physical and/or verbal abuse of receptionists, in particular in the three largest agencies in Finistère: Quimper, in Brest, Bellevue and Marc Sangnier. In this case, in Bellevue, on July 1, 2022, “An insured person came forward to complain about the late payment of his daily allowance. He was very threatening to the client and came back twice.

In a press release, the two unions said that “after the first physical attack during the summer of 2021, we unfortunately note a significant increase not only in attacks but also in rudeness” in Finistere. “The situation is detrimental to both agents and policyholders. The permanent reduction in the number of staff with only one replacement for three departures, the constant increase in the number of files to be processed and the health crisis is prolonging file processing times. Physical receptions are saturated and calls increase to 3,646 in an individual way. This situation generates Stress and discomfort at work for the reception staff, to which is now added a feeling of insecurity.The unions believe that the management is not heeding their warnings.

CPAM, La Poste and the city are working to raise awareness among citizens

At the end of November 2021, CPAM and La Poste publicly denounced the attacks. Today, “the management of the fund, which is still very attached to welcoming its policy holders throughout the year, including in the summer, remembers that it does not tolerate any form of aggression against collaborators, working in the service of users and their health” . At the end of April 2022, it was Brest Metropol that launched a campaign to raise awareness among citizens, having seen the number of physical or moral assaults rise by 36% in one year. Additionally, in July 2022, the Ecomiam store in Bellevue closed, after an employee was attacked. The merchants of Place Napoleon III, in Bellevue, were then surprised by the words of its director.

The reception of the Primary Health Insurance Fund in Bellevue in Brest was closed for four days.  Unions cite staff shortages due to problems of insecurity.
The reception of the Primary Health Insurance Fund in Bellevue in Brest was closed for four days. Unions cite staff shortages due to problems of insecurity. (Telegram/David Cormier)

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