Car insurance is not fully digital
The Digital from one Limited relief for the insured Those who wish to change the insurance company or amend their contract to register a new driver, declare an accident, or even access an emergency number.
These are some of the conclusions of the study on digital auto insurance conducted by the digital performance rating agency D-Rating.
On the basis of 130 criteria resulting from a methodology for analyzing digital performance, the rating agency D-Rating examined the websites of 48 French insurance companies between June 5 and 12, 2022 (traditional private or co-insurers, affiliates of banking or car groups) manufacturers and brokers And the new insurers: A comme Assure, Abeille Assurances (Aviva), Active Assurances, Allianz, Aréas Assurances, Assu 2000, Assuréo, Assurpeople, AXA, Banque Populaire, Best Assurances, BNP Cardiff, CA Assurances, Caisse d’Epargne, Carrefour, CAR-Y, CIC, Crédit Mutuel Assurances, Direct Assurances, Euroassurance, Eurofil, Flitter, Gan, Generali, GMF, Groupama, Hello Bank!, La Banque Postale, La France Mutualist, LCL, Leocare, L’olivier, Lovys and MAAF and MACIF, MACSF, MAIF, Matmut, MMA, MPA, Ornikar, PSA Assurances, Renault Assurances, SG Assurances, SOS Malus, Suravenir Assurances (Arkéa), Thélem Assurances, wilov) and their mobile apps when they exist.
One of my insurance companies has an application to manage the business relationship with their customers.
In the world of banking, whether it is personal banking or corporate banking and professionals (merchants, artisans, liberal professions, etc.), the rate is 100%.
Some insurance companies offer objective applications, aimed in particular at evaluating the behavior of policyholders, testing their alcohol level or creating an electronic statement.
The percentage is lower, regarding the possibility of signing up for auto insurance online: It is possible to go as far as signing up via the insurance company’s website or app with a large half of the insurers (27 out of 48).
The “complete digital” It is of course the norm with all the new insurers on the board (Car-Ly, Flitter, Leocare, Lovys, Better Insured, Ornikar, Selfassurance, wilov).
In the world of banking, 100% digital account opening is the norm for 90% of French banks.
For those considering switching insurers, some difficulties will arise once the bid is placed, according to digital performance rating agency D-Rating.
This would be impossible online with bank insurance groups if one was not already a customer in 4 out of 10 cases according to digital performance rating agency D-Rating.
Some commercial proposals may require up to 41 fields to be completed in Allianz, when new insurers Flitter or wilov develop proposals based on scores of responses.
Insurers who adjust the amount of the premium according to the behavior of the insured will be only two companies: Allianz and Direct Insurance.
Limitations in the digital proposal of French insurance companies are found in the age of the contract and in the low capacity of the services available.
The possibility of registering a second driver is provided in one of two cases.
The possibility of finding a company-approved garage is provided in one in three cases.
Monitoring of claims file processing is provided in two out of five cases.
Environmental leadership assistance is provided in only one in ten cases. We have to question the suitability of a car insurance company to provide this kind of digital service in 2022. An insurance company is best suited to be relevant to this topic in terms of its technical dimension and with personalized guidance adapted to drivers.
An online report can be generated in less than a quarter of insurance companies (submitted in 11 out of 48 cases).
In the end, the digitization of the historical players in the auto insurance sector is still largely incomplete.
If car insurance was not entirely digital, some local digital startups have spent huge amounts of money.
After strong support for the development of new banks during the second half of 2010, some investors have invested heavily in insurance companies since 2020.
In 3 years, new insurers have raised 1.2 billion euros from investors according to data from the eCap Partner / D-Rating Barometer.
Editor’s Clarification: D-Rating qualifies the rating creation for those planning to change an insurance company as an “obstacle course.”
The ease with which an insured can in a few minutes generate multiple insurance quotes with multiple insurance companies via car insurance comparisons runs counter to this seemingly unfounded assertion and very far from the true experience of auto insurance.
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